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International Quarantine Pet Release Service

Quarantine Information for Domestic Pets Arriving in Australia

Here at Departure Pets we love a good homecoming. Nothing gives us greater joy than seeing a pet reunited with its owner after a 10 day stay in the quarantine facility.

Departure Pets provides a full international quarantine release service which gives you peace of mind knowing that your pet's arrival into Australia was safe and stress free.

We are experienced international pet transfer agents who work closely with our global partners to plan and manage every detail of your pet’s arrival into Australia. We will prepare and lodge all pre-flight documentation, collect your pet from quarantine, complete the mandatory quarantine authority release process, and arrange transport to the airport and flights to anywhere in Australia.

Departure Pets offers a 7 day a week collection service for your pet from the Melbourne Quarantine Facility and either delivering them locally within Victoria or sending them off to any part of Australia.  Departure Pets can arrange delivery to your doorstep, or you can meet your pet on arrival at the airport.

Departure Pets takes care of all the paperwork, all the phone calls, all the details, so that all you need do is prepare to welcome your pet home.

We Can Take Care Of:

  • Ensuring quarantine have the necessary paperwork and release details.
  • Setting up appointment times for the day of collection.
  • Booking the most direct flight to your pets final destination.
  • Collecting your pet and boarding with the airlines or delivering them to you if you live in Victoria.

Get in touch today to see how we can assist:

Pets travelling to Australia must complete ‘post-entry quarantine’ in Australia’s animal quarantine facility in The Department of Agriculture and Water Resource Quarantine Facility, Mickelham, Melbourne for a minimum of ten days.

Pets travelling from New Zealand are exempt from quarantine and can fly directly to any international airport within Australia.

Australia is free from a number of cat and dog diseases, which makes it a great place to keep pets, however we need to protect this disease-free status.  All cats and dogs must undertake a period of quarantine upon arrival in Australia. This quarantine period allows the Australian Department of Agriculture and Water Resources to monitor the animal's health and become aware of any disease concerns prior to the animal's release into Australia.

Quarantine in Australia

  • Pets travelling to Australia must complete ‘post-entry quarantine’ in Australia’s animal quarantine facility in The Department of Agriculture and Water Resource Quarantine Facility, Mickelham, Melbourne for a minimum of ten days.
  • Pets travelling from New Zealand are exempt from quarantine and can fly directly to any international airport within Australia.
  • Australia is free from a number of cat and dog diseases, which makes it a great place to keep pets, however we need to protect this disease-free status.
  • All cats and dogs must undertake a period of quarantine upon arrival in Australia. This quarantine period allows the Australian Department of Agriculture and Water Resources to monitor the animal's health and become aware of any disease concerns prior to the animal's release into Australia.

About the Quarantine Facility

You can rest assured that your pet is in the very best of care while staying with the department staff.

  • Pets are housed in climate controlled pens.
  • Pets will be allocated an individual pen at the time of booking.
  • If you are importing multiple animals, the facility will try to house same species ( for example, two dogs) in adjacent pens, where possible.

    For more details on the facility, feeding, bedding and care of your pet while in quarantine follow this link:   Facility Services & Conditions

    Quarantine Facility and Fees

    There are a number of fees involved in your pets 10 day stay at the quarantine facility.  The minimum cost for one cat or dog to undergo a minimum 10 days quarantine isolation is approximately $2000. There may be additional fees if the animal needs extra parasite treatments, veterinary care, an extended stay in quarantine or other services.

    Click on the link below for a breakdown of these fees.
    Fees for government animal quarantine facilities for cats and dogs.

    Frequently Asked Questions