Frequently Asked Questions: International Travel
- Pet travel and human travel is scheduled independently. Departure Pets does not coordinate human travel.
- It is unlikely that you will be on the same flight as your pet due to cargo scheduling and availability.
- Departure Pets also does not fly pets on all airlines, therefore, we are unable to guarantee your pet will fly on the same airline and aircraft as yourself.
- Pets will fly in the cargo hold of the aircraft. The cargo hold is typically located in the belly of the aircraft and under the main cabin OR at the front or rear of some aircrafts (See highlighted areas below)
- The conditions of the cargo hold are reflective of what is felt by humans in the cabin.
- The cargo hold is kept at a comfortable 18°-22° Celsius. Consistent with the cabins conditions - it is also pressurised to ensure the pressure within is at a comfortable level to accommodate for the dynamic altitudes experienced during transit.
- All pets will travel in their IATA approved travel crates. Their crate, once loaded into the cargo hold, will be secured and strapped down by airline staff to prevent movement during the flight.
- Pets will not be monitored during the flight, however our team will ensure your pet is well prepared and looked after before their flight. We will give your pet the uttermost love and care until the airline checks in your pet for their flight.
- Your pet will not be fed within 6-8 hours of departure. This is to reduce any nausea, vomiting your pet may experience with dynamic altitudes, but also to reduce the chance of your pet relieving themselves in their crate during transit.
- Departure Pets will secure your pets water bowl to the inside of the crate door, that will be filled right before boarding. Your pet will have access to their water throughout the entire flight.
- Sedation is a big NO! Sedatives affect more than just their consciousness; they reduce your pets heart rate, body temperature and respiration.
- Your pet’s body cannot adjust to the changes in the altitude and pressure when under sedation.
- Departure Pets will not transport pets under sedation unless recommended by your vet with supporting documentation.
- Where sedatives are needed or specifically requested, sedatives are STRICTLY to be arranged by the client and prescribed and issued by client’s own veterinarian.
- The airlines reserve the right to refuse acceptance of pets under sedation and Departure Pets will not be held liable.
Still have questions? Get in touch and we would be happy to help out!