Sending your pet overseas with Emirates or Qatar Airways? Both airlines can request photos of your pet’s travel crate before they’ll approve the booking, and getting the angles wrong can mean delays. This guide walks through the three photos you’ll need, what the airline is checking for, and the most common reasons crate photos get knocked back.

Most pets travel exactly as scheduled, but occasionally a flight gets missed, whether it’s a late check-in, a soiled crate, unexpected excess baggage or a welfare check at loading. We explain the most common causes, what airlines do in each case, and how Departure Pets manages the next steps.

If your puppy, kitten or senior pet is flying soon, you may have been told they need a Fit to Fly Certificate. It’s simpler than it sounds: a vet’s professional opinion, given after examining your pet, that they’re medically ready for the journey. Here’s what’s involved, who needs one, and the best time to book it in.

Flying a flat-faced dog or cat interstate takes extra planning. Here’s what’s involved with BOAS checks, crates and airline requirements, so you can arrange it safely with a specialist.

A BOAS assessment is one of the most important documents for flat-faced pets travelling by air, but the requirements aren’t identical everywhere. This guide breaks down what’s involved, when it needs to be arranged, and how Qantas and Virgin Australia each treat the certificate, so you know what to expect before your Brachycephalic pet’s travel is arranged.

Worried about what actually happens once your pet is checked in and the cargo hold doors close? We’re busting the six biggest myths about flying cats and dogs in cargo, covering everything from cabin pressure and temperature control to sedation risks and what flat-faced breeds need to know, so you know exactly what to expect before travel day.

Bringing a pet into Australia isn’t as simple as booking a flight. Here’s how the PEQ quarantine process actually works, from import permits and reservation dates through to arrival windows, release day and who can collect your pet.

Planning your pet’s winter flight? The cargo hold is temperature-controlled, so the real cold risk sits in the brief moments on the tarmac. Learn how airlines assess the forecast, why timing and breed matter, and how your consultant manages the day to keep your pet safe and comfortable.

This May, we celebrated National Pet Month and everything our pets bring to our lives. As a team that cares for pets on the move every day, it’s close to our hearts. Join us as we mark the occasion and share simple ways to spoil your own pet this month.