Relocating overseas with your furry family member is exciting — but we know it can also feel overwhelming with so many decisions to make. That’s where our caring team steps in. We’ll guide you through the process with clear information, practical advice, and heartfelt support.

Even though we help hundreds of pets travel safely each year, we treat every single one as if they were our own. Your pet’s journey will always be handled with love, patience, and expertise.

To see the journey step by step, watch our video: What should I expect when moving my pet overseas?

We know how comforting it would feel to fly together. Because pets travel as special cargo, their schedules don’t always match passenger flights.

It is unlikely that you will be on the same flight as your pet due to the restrictions and requirements placed around pet travel, however we will we always try to keep you and your pets’ flights as closely aligned as possible.

What we can promise is that your pet’s journey is handled with the same love and care as if they were our own.

Your pet will not be fed within 6-8 hours of departure. This is to reduce any nausea, vomiting your pet may experience with dynamic altitudes, but also to reduce the chance of your pet relieving themselves in their crate during transit.

Departure Pets will secure your pets water bowl to the inside of the crate door, that will be filled right before boarding. Your pet will have access to their water throughout the entire flight.