What Our Customers Are Saying

See what our previous passengers are saying about Departure Pets:

"Departure Pets service is second to none. They are very professional and easy to deal with. Shane went out of his way to look after our precious cats and guided us through the process every step of the way. 
I can highly recommend them for looking after and exporting your pets" Damien | New Zealand

"Flew our fur baby Roxy from Gold Coast to Rarotonga Cook Islands with constant communication!
11 out of 10 A++++ service! Fantastic service ,thank you Shane for the updates and taking care of everything."
Quentin | Rarotonga, Cook Islands  

"Big thank you to Shaun for being so helpful and the great communication! Excellent and easy to deal with and definitely recommend Departure Pets!! Thank you Shaun and Departure Pets.  " Wei | Australia

"Once they arrived in Melbourne, Shaun and Shane took care of all 4 of our pets in their home and made them feel part of their family and took great care of them all!  It was a pleasure to have Shaun manage our pet move and would highly recommend using him to move your loved ones."  Sharon | New Zealand

"The guys at departure pets were so helpful and thorough from first contact through to following up on my boy Scooters landing. A great mix of professionalism and friendliness gave me confidence that I was dealing with real people (animal lovers too!), and allowed me to relax as soon as he was in their care. I knew what was happening throughout the process and didn't have to worry about documents and flights and vet appointments and stress! Couldn't beat them for price or service! Thank you Shaun and Shane for bringing my boy home." Rachael | New Zealand

"Shaun’s communication was excellent, his knowledge of procedures and requirements extensive and he was always helpful and friendly. Ella arrived on time, safe and well and we would recommend Departure Pets to anyone for an easy move." Eileen | Ireland

"A massive THANK YOU to Shaun for delivering professional, friendly and reliable top class service in relocating my dog from Melbourne to Paris. As a veterinarian myself, he worked with me to deliver personal service where other companies would not. 
I entrusted him wholeheartedly with my pooch and could not recommend him more. "   Steph | France

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